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客户服务 Service
  a.服务宗旨:质量保障,服务至上
  Service tenet:quality first,service first ;
 
  b.服务目标:以服务质量赢得顾客满意
  service target::Service quality to win customer satisfaction;
 
  c.服务效率:快速、果断、准确
  service efficiency:rapid,decisive,accurate